FAQ

Orders are processed within 1–5 business days, with delivery typically taking 5–20 business days depending on your destination. See our Shipping Policy for full details.

Yes. You'll receive a tracking link by email as soon as your order ships.

We ship to a wide range of destinations. International orders may be subject to customs duties or import fees, which are the customer's responsibility.

We offer a 30-day money-back guarantee on unused products in their original condition. Contact support@valmirea.com before returning an item. Full details are in our Refund Policy.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.

Contact support@valmirea.com within 7 days of delivery with photos, and we'll arrange a replacement or refund at no cost to you.

Yes, for most users, when used as directed. If you're pregnant, have a history of epilepsy, are on photosensitizing medication, or have a skin condition, please check with a physician before use.

Our LED devices are designed to be gentle enough for all skin types. If you have sensitive or reactive skin, we recommend a patch test and starting with shorter sessions.

We recommend 3–5 sessions per week as part of a regular skincare routine. See each product page for specific usage guidance.

No. Our products are intended for general at-home skincare use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Email us any time at support@valmirea.com, or use our Contact page.

Yes. All payments are processed through Shopify's encrypted, PCI-compliant checkout.